What our Customers say...


Keep being as polite, efficient, and kind to the homeowner as they were to me. Terron, the lead of the team, is very efficient, fast, confident, and friendly which was appreciated. 

I was devastated when I realized that a failed water connection in the bathroom had been quietly destroying my home. It wasn’t until I moved a heavy wooden chair that I saw the marshy conditions soaking through the carpet. SERVPRO was quick to respond and remove all the mold and wet from my home. They covered my floors with protective liners and hung plastic drapes to protect the rest of the house while they diligently worked. And to top it off, the final bill for the remediation process came in under the max for my insurance coverage — meaning I had zero out of pocket expense for that process. I am so thankful for their thorough work and happily recommend their services to literally everyone.

James and his team were great they helped make the situation less stressful.

The crew was great! Very thorough! 

Great job. 

Great service, I had confidence in Robert and his team and it made me feel so much better in the middle of a crisis. I would (and will!) recommend them.

Rebecca is amazing! 

Great crew that came out. 

This is our second time in about five years using SERVPRO of Elk Grove. They are experts in this area and the first company we think of when we need water restoration/mold remediation. Their employees are kind and responsive and they are accommodating with our schedule. 

Wonderful service.

Thank you so much for everything that you've done for me.

Counter filtered water spigot accidentally left on at night partially on counter .Water ran for 6 hours flooding from the counter onto oak floor. Called SERVPRO immediately in the morning after discovery and initial cleanup. They came out 1 1/2hr later and promptly began cleanup with 8 fans and 2 dehumidifiers. Ran for 72 hrs straight (and yes we're glad our bedrooms were on the other side of the house). Finally, dried out per their moisture detector tools. Excellent work! Were professional and answered all our questions before commencing work! Would use them again!

They were prompt and explained every step they took. We were confident that we were well taken care of!

All staff was wonderful! Have already recommended to others.

From the call to SERVPRO to the completion of the job, the incident was handled with the best care! Becca was so professional and helpful.  If we need help in the future I will call her back immediately.

Thank you! Thank you! Everyone was so nice, polite, clean, and just great!

I recently had some water damaged drywall replaced on my dining room ceiling/wall and the team at SERVPRO Fair Oaks was amazing!

They were efficient, respectful and friendly throughout the process. Jon gave me a reasonable written estimate within a few days of calling. Rigo and Umberto did fantastic work.

The hand texturing on the replaced section matches the rest of the room perfectly. They even paint matched the ceiling and wall colors exactly, you cannot tell at all where the work was done. Thank you so much!

This team has it DIALED IN!! From the first dehumidifier being placed to the last bit of paint drying on our garage ceiling, we felt we were in capable, knowledgeable hands.

SERVPRO is very good and I am confident to refer them to anyone.

The technicians who came to my home were wonderful! They were prompt and communicated with me during the whole process. I really appreciate the great work that they did. 

They provided excellent service!! We're incredibly grateful for the work that they were able to do. I felt totally at ease with them the entire time and they were extremely knowledgeable. 

Everyone I worked with was wonderful. The crew was so professional and efficient. I appreciate the great work that they did. 

I want to take this opportunity to express my appreciation for the SERVPRO team for their efforts. They did the work quickly and efficiently. They also answered the many questions I had during this process. Would highly recommend them. 

I would certainly use their services again. Everyone was so caring from start to finish. This franchise is very professional and I am so glad we found them!  

They provide excellent service! They were prompt and extremely courteous. I'm so happy that they were able to take care of my water issue. 

The staff was great! A stressful situation was made much better by SERVPRO. 

The job process has been going great! I can tell your franchise is very professional and I am glad to be working with SERVPRO. 

Everyone at SERVPRO was courteous and accommodating. The crew was excellent, hardworking, and very professional. 

Excellent work! They put us at ease immediately and knew what they were doing. They were so professional and started work quickly. Couldn't ask for a better team. I had issues with my insurance and the professionals at the office did a great job!

After heavy rain I noticed I had a roof leak and damage in my home. SERVPRO came within an hour and immediately started work. They worked with my insurance company and kept me totally in the loop. Really appreciate all their hard work. 

Excellent crew. They did a great job! Everything was handled very professionally. I really appreciate them being so friendly and polite. The crews immediately put us at ease. They handled my problem quickly and professionally. 

Excellent customer service! The staff who came to my home were super nice and knowledgeable. It was very obvious that they've done this once or twice before. I felt incredibly comfortable with them and the work they did was superb. 

This SERVPRO has an incredible group of people working for them. Very impress with their service start to finish. They were so kind! They explained the whole process and answered any questions I had, which was really helpful. 

I would certainly use your services again. This franchise is very professional and they really care about the work that they're doing. 

SERVPRO did a great job at my small business! I appreciate their professionalism and how quickly they were able to resolve my issue. When you have a business and an emergency happens the first thing you're worried about is getting back to business as soon as possible. SERVPRO was able to make it happen. 

They performed water mitigation at my rental property. They were so nice and professional. Would highly recommend this company.

Can't thank this wonderful company enough! They did a great job and made sure my home was back in tip top shape. 

Excellent company! Very impressed with their service and they are incredibly knowledgeable. They kept me informed throughout the whole process and answered all the questions I had. It can be a bit daunting to have work done to your home but you won't find a more trustworthy or honest company. 

SERVPRO really went above and beyond for me! Incredibly grateful for their work and impressed by their professionalism. I felt totally at ease and comfortable with their crew. 

Had a roof leak due to the heavy rain and SERVPRO came out to help. They weren't able to do the tarping but I found another company to do that. They were able to dry out my attic and second floor. I was worried about mold but they were able to properly dry before it even became a problem. A++

I would certainly use their services again. I appreciate the prompt service and communication during the whole process. Water damage in your home can be so stressful but SERVPRO made it a really painless process. 

They really went above and beyond! We're so incredibly grateful for their help! They were thoroughly competent and professional. 

Great service and wonderful follow up! Very speedy and they made my situation so much better!

I would certainly use their services again! Everyone was extremely professional and caring. 

Everything was handled very quickly and the customer service was top notch. 

Keep doing a great job! Very grateful for your assistance!

They provide exceptional service! The technicians who came were very professional and their rates were reasonable. 

I really hope you'll never need their service but if you do go with this company! They are incredibly professional and from the first time you meet your crew chief you know you're in good hands. The staff was professional, courteous and always kept me informed. 

They handled a really difficult situation with class and professionalism. They really went above and beyond for me. I can highly recommend this SERVPRO. 

SERVPRO did a wonderful job! They were polite and professional. 

Blown away by their professionalism. They answered all my questions and I felt so confident in them and their abilities. They did a great job and if I every have another situation like this one I know who to call. 

Very impressed by the work that SERVPRO did! High level of service from the technicians and the office staff were incredibly helpful and informative. 

SERVPRO did a great job! Couldn't ask for a more professional group of people to work on my home. Very happy with the service that they provided. Hopefully I never have an issue like this again but if I do I know to call SERVPRO. 

SERVPRO did a really great job with our home. I am always a bit nervous when I have work done in my home but I was immediately put at ease by the production manager and technicians. They were so informed and professional. They kept me informed during the entire job and I knew what was happening throughout the whole process. I really appreciated that. 

What wonderful service! The technicians were so helpful and trustworthy. They made a stressful situation much better. 

Your crew was excellent! Everything was taken care of quickly and the crew was very professional. 

Very courteous and professional from start to finish. They kept me informed and made sure that I understood what was happening throughout the process. Highly recommend this company. 

They did a really great job! They made sure to work as quickly as possible so that my business could be back up and running. 

Very impressed with your service. All the technicians were skilled and knowledgeable. The SERVPRO team really came through for me. Wouldn't hesitate to contact them again if I have water damage in the future. 

Can't express how grateful I am to SERVPRO. They came out to do the inspection,  worked with my insurance to check coverage and got the work done quickly. They did a great job! 

After rain and strong winds I experienced a roof leak that caused water damage in two rooms. SERVPRO was able to come and start services right away. They did a great job and I would definitely recommend them. 

I'm very impressed with the level of service. The technicians we're so knowledgeable and helpful. The office staff worked well with my insurance. As stressful as the situation was SERVPRO made it bearable. 

Very friendly team! Everyone was professional/caring from start to finish. I would recommend them to everyone I know.

Couldn't be happier with their service! The SERVPRO technicians did a wonderful job. They also have a wonderful repairs department that went above and beyond to making my home look even better than it did before. 

Wonderful service and wonderful followup. 

Great service!! They really went above and beyond! Thank you!

Staff was great! It was a really stressful situation and they made it much better. 

Very courteous and accommodating crew. They did a great job!

Excellent service and speed. Impressed by their professionalism.

SERVPRO has a very friendly, helpful crew. They did an excellent job. 

Exceptional service! They really went above and beyond for me! Incredibly grateful for SERVPRO. 

Couldn't be happier with the work SERVPRO did. The crew kept me informed and even though the job seemed huge they were able to finish it relatively quickly. 

Very friendly team. Great service! I would certainly use their service again. 

Everything was wonderful. Your crew was very polite, courteous and respectful to us. 

They are a great group of people! Everyone was courteous and accommodating. 

I noticed a strange smell in my home and mold on my walls. SERVPRO was able to come out and do an inspection in under two hours. After the inspection I decided to continue service with them and I couldn't be more pleased.  They got rid of the mold and fixed the underlying water damage. Couldn't ask for more.

Large group of technicians came out to work on our job. The job was finished much faster than I thought it would. Jose kept us informed every step of the way. Exceptional service. 

Great group of people! Had a very messy tenant and they came in to clean my townhome and made it look new again.

Great service! What a relief to have them take care of my home after I had a small kitchen fire.

I'm very pleased with how things went with my water repairs. They were quick and kept me informed with everything they did. 

Very happy with their service. They were very prompt and professional. Extremely knowledgeable. 

This SERVPRO has really great technicians and a wonderful office staff. They made the difficult process so much easier.

The technicians explained everything in great detail. They were very courteous and professional. 

very friendly team; great service! 

Staff was great! Stressful situation was made better. 

The crew was fabulous. 

Two words: thank you!

Very courteous and professional staff. I'm satisfied with services rendered. 

Amazing Work!

Very impressed with your service from start to finish.

We would recommend them to everyone. 

Everyone was professional/caring from start to finish. 

I would certainly use your services again

Staff was great! Stressful situation was made much better. 

Excellent communication! The techs made me incredibly comfortable. Thank you. 

They did a great job!

Had a late night water leak and SERVPRO was there to help. They were at my home and starting work within two hours. They worked really well with my insurance company. Highly recommend.

After heavy rains early this year I noticed a smell, and thought it was just because my house was old. I called SERVPRO and they found mold and dry rot. They were able to fix my home and now the smell is completely gone. 

Exceptional service during a very stressful situation! 

Noticed mold damage in my home, SERVPRO came out very quickly and started their process. They were able to get rid of the mold and my home was back in tip top shape in about a week. 

Very satisfied with SERVPRO. I would highly recommend them to any business in the area. 

They're a great group of people! Thank you!

They went above and beyond for my fire damage. The house was smokey and full of soot. They cleaned it and deodorized it. 

I really appreciate the prompt service and communication during the whole process. 

Great service! What a relief to have them take care of my water and mold issue. 

I am very impressed by the crews' knowledge and abilities.  They really know their stuff.

Wow!  They were great!  I could not be happier!

I really appreciated their professionalism and promptness.  This even was very disturbing and the workers were all very patient with me.

I've had a mold issue going on for a few months and SERVPRO was able to totally fix the issue. I had a lot of questions and they answered them all and were super patient with me. 

SERVPRO did a great job with my storm damage. They worked quickly and efficiently. 

Technicians who I worked with were very nice and knowledgeable. Couldn't have asked for better service. The office staff were there to answer any and all questions. 

After moving my dishwasher to replace it I found mold. I called SERVPRO and they were able to have Jose out within a few hours. They did a good job

After a fire our home was covered in smoke and soot. They did a great job cleaning our home and our contents.

Very professional and thorough. They did a great job. 

Great team! Kept me informed the whole time and worked quickly. 

Jose and Sean were terrific! They did a great job!

They provide very good service. 

Sean is knowledgeable and efficient. He addressed our needs very professionally. 

The gentlemen at my house were prompt and professional.  I appreciated that they kept me inform of the progress.

The workers were very courteous and respectful.  I am very impressed by their entire team.  I would recommend them to whomever has a problem.  Thank you!

They were very fast and did lots of work right away.  The people were very good.

So thankful you guys are in business. We were so numb and shocked after the break-in we literally did not know what to do.  The crew was so professional and kind.  Thank you SERVPRO!

They were awesome!  They saved my furniture and got me back in my home quickly.

I appreciate all their hard work.  They know how to do their job.

The communication was really good and they kept me aware of what was happening.

I would highly recommend them to anyone.

I was really nervous to have strangers in my home at a difficult time.  But they were very kind and helpful.  They even asked me to ask the same questions again if I forgot the answers.  They really cared and that is important to me.  Thank you!

Good group of people to trust in my home.  Thank you!

They were good. They came in the middle of the night and did lots of work.  In the end, my house is back to normal.  Thank you SERVPRO.

I had a little Kitchen fire the made a huge mess.  My house stunk real bad.  The SERVPRO crew came quickly, used lots of equipment and elbow grease to get it all cleaned up.  I would recommend them to anyone who needs help.

The whole team was wonderful!  Tabitha and her crew are very kind and compassionate.

They are a good group of people in my house.  Very smart and on time.

Thank you! Thank you! Thank you!

Dane is consistent and great in his communication.

They (our SERVPRO professionals) were awesome! (smiley face)

Thank you Jose, Beth and the whole SERVPRO team! I am very happy with the services we received and will call you again if we need anything in the future.

Jose (SERVPRO professional) was great to work with. The whole process couldn't have gone any smoother.

Excellent service.  All were courteous, professional and respectful. Highly recommend!

Thank you, Jose was wonderful!  Appreciate it!!!

The SERVPRO team, as a whole, treated our home with extreme care and paid attention to all necessary details. They were very professional and able to give us confidence that your home was being remediated as well as possible. The team was somehow able to be a cause for smile as we came to grips with the extent of the unwanted damage that ravaged our home.

The team was very prompt and thorough.  They anticipated problem areas and knew what to do about them.  A very well run organization.

Tabitha and her crew were incredible!  They were so kind and respectful that I was sad to see them go.  Overall, they deserve a huge thank you!

They were all very nice and polite.  They were also respectful.

I am very pleased with the work they did here. The wildfire has been very stressful and our family is very grateful!  Thank you to SERVPRO

Our business was shut down and we were needing help.  The team was fast and their equipment was impressive.  I also liked the office staff.  They were calm when I first called and was upset about the water.  I appreciate your level of calmness.

Wow!  The cleaning crew was fantastic!  They were all so friendly and understanding.  The house looks great!  There was smoke everywhere in the house and smelled so bad.  But the crew took care of everything and there is no more smell.  Thank you, thank you!

I didn't know who to call, but now I will refer you guys to anyone!  

From the time I called, to the time they were done, your people were very helpful and knew what they were doing.  Thank you, God Bless!

You guys were great!  Always on time and kept me informed about the situation.  I had no idea what to expect, but was impressed in the end!

The whole crew was great and did an awesome job of cleaning up soot affected areas of my condo.


Tabitha + her crew were wonderful.  Tabitha gave us an accurate timeline of the cleaning/restoration, so we knew what to expect each day.  Tabitha was here the day the adjuster was assessing the damage.  I noted how well Tabitha got along with the adjuster + contractor, and because of her pleasing personality, we went with SERVPRO.

Great customer service and care during our crisis.

The SERVPRO team was excellent!  The woman in the office was very helpful!

The workers were polite and professional.  I live alone and that is very important to me.

I felt very assured that the team knew how to deal with the flood of my business.  They were professional and thorough.

I was very concern about the mold since I am very allergic to mold.  The crew made me confident that they knew what they were doing and it looks fantastic!

My house stunk so bad I thought I would have to move.  The crew was awesome and got all that smell out.

They were great.  My wife says they were very polite.

They were very nice and appropriate.  They didn't treat my house like a construction site.

They were complete gentlemen in my home and I want to say thank you.

They were very good!

They treated me and my wife with respect in our home.  They are well trained and professional.

The crew was very detailed and made the area look as good as new.

The rain storm caused a lot of damage and the crew showed up in the middle of the night to help.  I can't tell you how much that means to me and my family.  Thanks!

I was impressed how much the crew understood business interuption and were willing to work around us.  They are well trained.

The team was thorough and professional.  They did everything they said they would do.

The crew was on-time and professional, thank you.

The whole crew was very professional.  The smoke smelled terrible and they got it all out.

The fire was very difficult to deal with, but Tabitha and her crew were very understanding and helpful.  My house looks great and I cannot thank them enough.

The whole SERVPRO team was great, from the lady on the phone to the crew in my house.  Nice job!

The guys were outstanding!  They are water damage pros!

The manager and his crew were very professional and they had all the answers about my flood from the rain storm.

Jon was clear and reassuring that SERVPRO worked for me.  The onsite crew, especially Tabitha Peralez and Rebeccah Brock handled my possessions with care and attention.  My carpets have never been cleaner! I would also like to commend the vent cleaning, excellent job.

The Project Manager Jon was incredible!  He went above and beyond throughout the entire process to keep me informed and explain everything.  His team was great and I am very appreciative of all their hard work.

We were very impressed with the service we got from John Hoover with SERVPRO.  He was very professional and helpful.  He always showed up and was on time when said he would be here.  He did a great job of taking care of our home after the water damage to our kitchen.  I would recommend SERVPRO to anyone that needs damage restoration.

"Overall excellent job!" 

"I would absolutely recommend your company!  Matt contacted us every day and gave updates as to work to be done, or in-progress.  Work area was kept very tidy and clean."

"Thank you for your immediate actions throughout this whole process.  Everyone was very professional and extremely courteous. 

Your firm really helped take the sting out of this ordeal.

Thanks so much!"

"This is the second time I have needed the help of SERVPRO.  Both times they exceeded my expectations.

The office staff was very kind and courteous.  The work crews were very professional and thorough.  I would be happy to refer this company to anyone that needs help!" 

"Everybody was prompt, efficient and personable." 

"I have Jon's card and will recommend SERVPRO to anyone I know who has a need for their help." 

"Great staff and very polite." 

"Really good team, professional men.  I would highly recommend your workers and company." 

"Team members were very professional, helpful and courteous from the beginning to the end. We will recommend these two special individuals and their company to our family and friends." 

"Onsite personnel were very polite and informative with my 1,000 questions! Thanks you!" 

"Cleaned up all debris completely.  Even able to save most of our natural cherry baseboard.  Very professional." 

"They did a great job.  They didn't try to up sell or make it a hassle." 

"Nothing to improve at all.  This company, SERVPRO, provided excellent service!  Manager Jose and his crew were very respectable to both myself and my wife.  Thanks!" 

"Very professional and helpful!" 

They were very good and you can use me for a referral for smoke damage.

The fire was crazy stressful and SERVPRO really, really helped!  Once they told me what they were going to do, I knew they would take care of me.  Nice job!

I kinda freaked out and the crews helped calm me down.  Thank you for being so understanding.

My family and I were very stressed with the wind and rain storm that caused lots of water damage.  SERVPRO knew what to do and took good care of us.  Thanks!

The rain was destructive, but SERVPRO was better!  They listened and executed, well done my friends!

The crew was very kind, knowing they were strangers working in my home.

My property damage from rain was a difficult situation since I had a tenant to take care of.  SERVPRO was very professional and met all my expectations.

The team was courteous and professional, thank you!

The smoke damage was a huge problem for our business, but SERVPRO helped us keep the doors open.

SERVPRO understands business interruption and did everything they could to limit the down time.  They are well coached.

The team responded late at night and had us open the next morning!  Awesome job!

I'm not sure my business could have been open so fast after the fire, if it wasn't for SERVPRO and their crews!